1. Subscriptions
LeadForm plans are subscription software plans for contractor revenue operations, including quote forms, Incoming Quotes, launch tests, HubSpot, legal proof, and routing controls.
- Plans are billed in advance for the billing period shown at checkout.
- Unless canceled, subscriptions renew automatically at the end of each billing period.
- Plan access may depend on successful payment and signed Lemon Squeezy webhook confirmation.
2. Cancellation
Customers may cancel through the billing controls available in the workspace, Lemon Squeezy customer portal, or by contacting LeadForm billing support. Cancellation stops future renewals but does not automatically refund amounts already paid.
3. Refund requests
LeadForm is business software. Refunds are not guaranteed, but we will review refund requests made within 14 days of the initial purchase when the workspace has not received material product value or where a billing error occurred.
- Eligible examples may include duplicate charges, checkout errors, or accidental purchase followed by no meaningful product use.
- Non-eligible examples may include completed setup work, used launch tests, delivered HubSpot setup, active paid traffic usage, or requests made after the review window.
- Refunds, when approved, are issued back to the original payment method through Lemon Squeezy.
4. Failed payments and access
If a payment fails or a subscription becomes past due, LeadForm may limit paid features, pause plan-only automations, or downgrade the workspace until billing is restored. Core data is not deleted solely because a payment failed.
5. Chargebacks
Customers should contact billing support before initiating a chargeback. Chargebacks may lead to account suspension while the payment provider reviews the dispute.
6. Contact
Billing questions can be sent to billing@useleadform.com.